Amélie Jacques
About Amélie Jacques
Amélie Jacques serves as the Directrice Entreprise UX / EUX Manager at Intact Lab in Montreal, Quebec, where she focuses on enhancing omni-channel customer experiences through design thinking and human-centered approaches.
Work at Intact Financial Corporation
Amélie Jacques serves as the Directrice Entreprise UX / EUX Manager, UXMC at Intact Lab. She has held this position since 2021, contributing to the development of omni-channel customer experiences. Her role involves overseeing enterprise UX/UI design, user research, and service design for both commercial lines and internal applications. Jacques leads initiatives to improve complex, national, and organizational-wide business applications through design, ensuring that user needs are prioritized in the development process.
Education and Expertise
Amélie Jacques studied at HEC Montréal, where she earned a Bachelor of Business Administration (BAA) from 1997 to 2000. She furthered her education at Université de Montréal - HEC Montréal, achieving a DESSCE in 2001. Her academic background supports her expertise in UX and CX design, where she demonstrates a strong ability to operate at both strategic and tactical levels. Jacques specializes in creating low fidelity prototypes to test solutions prior to implementation.
Background
Amélie Jacques has a professional background that emphasizes design thinking and human-centered approaches. She focuses on developing customer experiences that are cohesive across various channels. Her experience includes facilitating co-creation and ideation workshops with cross-functional teams, addressing both organizational and technological constraints to enhance user experience.
Achievements
In her role at Intact Lab, Amélie Jacques has led significant improvements in enterprise UX/UI design and user research. She engages in storytelling to effectively communicate the voice of the customer, ensuring that user feedback informs design decisions. Her leadership in workshops and design initiatives has contributed to the enhancement of business applications on a national scale.