Anne Marie Devost
About Anne Marie Devost
Anne Marie Devost is an Analyste Assurance Qualité, Conformité Et Gamification at Intact, where she has worked since 2017. She holds a specialized bachelor's degree in consumer sciences and has extensive experience in technical support and IT service management.
Work at Intact Financial Corporation
Anne Marie Devost has been employed at Intact Financial Corporation since 2017, serving as an Analyste Assurance Qualité, Conformité Et Gamification within the Centre De Service TI. In this role, she focuses on quality assurance and compliance, leveraging her analytical skills to enhance service delivery. Prior to her current position, she held various roles at Intact, including Chef d'équipe in the Centre d'assistance informatique from 2013 to 2017 and Spécialiste aux requêtes I & II from 2011 to 2013. Her tenure at Intact spans over seven years, contributing to her extensive experience in the organization.
Education and Expertise
Anne Marie Devost holds a specialized bachelor's degree in consumer sciences from Université Laval, which she completed from 1999 to 2002. This educational background provides her with a strong foundation in analytical skills relevant to her role in quality assurance. Additionally, she has pursued further studies in human resources management at Technologia and obtained a DEC in Lettres et communication from Cégep Limoilou. Her expertise encompasses IT Service Management (ITSM), with a particular focus on quality assurance and gamification.
Background in Technical Support
Anne Marie Devost has a robust background in technical support and service delivery within the information technology sector. She began her career at Videotron, where she worked as a Préposée support technique from 2003 to 2006, providing support for television, internet, and cable telephony services. Following this, she joined Intact, where she progressed from a specialist role to a team lead position. Her experience in customer service was further enhanced during her time at M'PACT - Affichage Dynamique as Responsable service à la clientèle from 2007 to 2011.
Career Progression
Throughout her career, Anne Marie Devost has demonstrated a consistent trajectory of growth and development in the field of information technology and customer service. Starting as a technical support representative, she advanced to roles with increasing responsibility at Intact, culminating in her current position focused on quality assurance and gamification. Her diverse experiences across various organizations have equipped her with a comprehensive skill set that supports her current analytical and leadership responsibilities.