Ariff Mawji
About Ariff Mawji
Ariff Mawji is a Unit Claims Manager specializing in property claims at Intact, with extensive experience in the insurance industry. His career includes roles at notable companies such as State Farm Insurance, RBC Insurance, and Crawford and Company, where he has managed claims operations and collaborated with various stakeholders.
Current Role at Intact Financial Corporation
Ariff Mawji serves as the Unit Claims Manager for Property at Intact Financial Corporation. He has held this position since 2020, working out of Ajax, Ontario. In this role, he manages claim assignments and oversees the performance of the claims team. He is responsible for the maintenance and optimal functioning of the Automatic Claim Assignment (ACA) system, ensuring efficient processing of claims.
Previous Experience in Claims Management
Prior to his current role, Mawji accumulated extensive experience in claims management across various organizations. He worked as a Senior Catastrophe Adjuster at State Farm Insurance from 2003 to 2005 and as a Senior Adjuster from 2000 to 2003. He also held the position of Claims Manager at The Guarantee Company of North America for one year in 2019. His experience includes managing claim assignments for approximately 200 file handlers and coordinating responses during catastrophic events.
Educational Background and Certifications
Ariff Mawji has a diverse educational background. He studied at Queen's University, where he completed a Workplace Mental Health Leadership certificate. He is also pursuing the Fellow Chartered Insurance Professional (FCIP) designation from the Insurance Institute of Canada. Additionally, he holds the Chartered Insurance Professional (CIP) designation and has completed a Process Improvement program through Lean Six Sigma Canada. Mawji earned a Bachelor of Arts in History and Economics from The University of Western Ontario and studied Canadian Risk Management at the University of Toronto.
Professional Development and Training Roles
Mawji has contributed to the training and development of claims professionals. He worked as a Training Specialist at RSA's National Claims School from 2012 to 2015. His role involved developing training programs for claims staff. He also served as a Development Advisor at Desjardins Insurance, focusing on project management and learning design from 2017 to 2018. His leadership experience includes overseeing teams of Desk Adjusters and Claims Assistants, emphasizing staff evaluations and training.
Collaboration and Transition Initiatives
During his career, Mawji has collaborated with brokers, underwriters, and peers to address issues affecting customers. He played a key role in the transition of staff, systems, and processes from The Guarantee Company of North America to Intact Financial Corporation. His ability to manage complex transitions and foster collaboration has been integral to his roles in the insurance industry.