Ashley Davies, Rkin, Cip
About Ashley Davies, Rkin, Cip
Ashley Davies serves as the Claims Unit Manager for the Customer Experience Team at Intact, where she has worked since 2019. She has extensive experience in claims management and holds a Chartered Insurance Professional designation.
Work at Intact Financial Corporation
Ashley Davies has been employed at Intact Financial Corporation since 2015, holding various roles within the organization. Currently, she serves as the Claims Unit Manager for the Customer Experience Team, Training and Quality Call, a position she has held since 2019. Prior to this role, she worked as Claims Unit Manager for Accident Benefits and also in the Centralized Payment Team. Her responsibilities include overseeing the investigation and resolution of second-level claims complaints and managing reputational risk in collaboration with various departments.
Education and Expertise
Ashley Davies has a solid educational background in insurance and human resources management. She studied at the Insurance Institute of Canada, where she achieved the Chartered Insurance Professional (CIP) designation from 2015 to 2019. Additionally, she completed a program in Human Resources Management at George Brown College from 2017 to 2019. She holds a Bachelor's degree in Kinesiology and Physical Education from the University of Toronto, which she obtained from 2009 to 2013. She is currently studying Teaching Techniques at the Insurance Institute of Canada since 2020.
Background
Before her tenure at Intact, Ashley Davies worked at the University of Toronto in various roles, including Student Physical Therapist and Intramural Coordinator from 2011 to 2013. She also served as a Membership Services Representative from 2010 to 2015. Her diverse experience in both educational and insurance sectors has contributed to her expertise in claims management and customer experience.
Achievements
Throughout her career at Intact, Ashley Davies has focused on analyzing operational Key Performance Indicators to develop strategies that align with business goals. She identifies training opportunities based on complaint trends and implements corrective actions through training and workflow changes. Her role includes developing strategic initiatives that support organizational goals and action plans for the Center of Excellence (COE).