Ashley Orser
About Ashley Orser
Ashley Orser serves as the Director of Operations at Intact, a position she has held since 2016. With a diverse background in business analysis and management across various companies, she has demonstrated strong leadership and a commitment to enhancing organizational effectiveness.
Work at Intact Financial Corporation
Ashley Orser has served as the Director of Operations at Intact Financial Corporation since 2016. In this role, she oversees operational strategies and initiatives, contributing to the company's growth and efficiency. Her leadership extends to managing a department that includes over 150 staff and more than 20 managers. Orser has played a significant role in driving double-digit growth in profitability for assigned regions and divisions, showcasing her strong business acumen.
Previous Experience in the Industry
Prior to her current role, Ashley Orser held various positions in prominent companies. She worked at Travelers as the Director of Product Management for the Western Region from 2014 to 2016 and as Chief of Staff to the CEO from 2012 to 2014. Her experience also includes roles at BlackBerry, where she served as Lead Business Analyst and Financial Analyst, and at WIND Mobile as a Business Analyst. Additionally, she had brief consulting roles at Kellogg Company and Compassion Canada.
Education and Expertise
Ashley Orser holds an Honors Business Administration degree in Finance from Ivey Business School at Western University, where she studied from 2006 to 2008. She also studied International Business at Ecole de Management for one year and earned a Bachelor of Commerce (BCom) in Finance and Accounting from Saint Mary's University from 2003 to 2006. Her educational background equips her with a solid foundation in business management and finance.
Leadership and Management Skills
In her roles, Ashley Orser has demonstrated significant leadership and management skills. At Intact, she oversees a large team and has coached front-line leaders to enhance management effectiveness and employee engagement. Her initiatives have led to improved productivity and service level agreements (SLA), showcasing her ability to implement effective workflows and drive organizational development.
Achievements in Digital Transformation
Ashley Orser has played a key role in increasing mobile app engagement and self-service through the adoption of digital tools. Her efforts in implementing revamped legacy workflows resulted in a productivity improvement of over 10 points. These initiatives reflect her commitment to leveraging technology to enhance operational efficiency and customer experience.