Auran Mohammad
About Auran Mohammad
Auran Mohammad is an Auto Claims Adjuster with extensive experience in customer service and insurance. He has worked for several companies, including Intact and Morneau Shepell, and is currently pursuing further education in Chartered Insurance Professional studies.
Current Role as Auto Claims Adjuster
Currently, Auran Mohammad works as an Auto Claims Adjuster at Intact Financial Corporation, a position he has held since 2019. His responsibilities include confirming coverage for incoming claims, reviewing facts, and obtaining technical reports. He coordinates and directs work activities performed by outside contractors and service providers to ensure timely completion. Auran also ensures efficient completion of correspondence, including the creation of Proof of Loss, waivers, and reservation rights letters. His role emphasizes maintaining quality service and adhering to organizational standards for file handling.
Previous Experience at Aditya Birla Group and RBC
Auran Mohammad has a background in customer service and sales. He worked at Aditya Birla Group - ROGERS as a Customer Service Representative from 2010 to 2011 for one year in Mississauga. Following this, he was employed at RBC as a Sales and Service Representative from 2012 to 2013 for five months. These roles provided him with foundational experience in client interaction and service delivery.
Education and Professional Development
Auran Mohammad has pursued various educational qualifications in the field of insurance and business management. He studied at Humber College, where he earned a Business Management Diploma from 2006 to 2008 and a Business Administration Diploma from 2008 to 2009. Additionally, he attended the Canadian Securities Institute, achieving the Investment Funds of Canada designation from 2012 to 2013. He is currently enrolled in the Chartered Insurance Professional (CIP) program, focusing on properties since 2019, and has previously completed the CIP for Commercial Insurance in 2019.
Experience at Morneau Shepell
Auran Mohammad worked at Morneau Shepell as a Client Care Representative from 2014 to 2019 for five years. In this role, he gained valuable experience in client management and care, further enhancing his skills in communication and service delivery. His tenure at Morneau Shepell contributed to his expertise in handling client inquiries and resolving issues effectively.
Expertise in Auto Claims Management
Auran Mohammad possesses expertise in negotiating payouts for auto claims and presenting total loss settlements. His role involves ensuring data integrity and the accurate issuance of payments to vendors, insureds, and experts. He adheres to partner guidelines, contracts, and insurance regulations to maintain legal and regulatory compliance. Auran's focus on quality service is evident in his commitment to organizational standards for file handling, reserving, expense and loss control, and creating disposition plans for future claims handling.