Austin Bernal
About Austin Bernal
Austin Bernal is an Intermediate Accident Benefits Claims Adjuster at Intact, where he has worked since 2015. He has a background in Electrical Engineering and Accounting from Ryerson University and has held various roles in customer service and claims assistance throughout his career.
Work at Intact Financial Corporation
Austin Bernal has been employed at Intact Financial Corporation since 2015, serving as an Intermediate Accident Benefits Claims Adjuster. In this role, he is responsible for managing accident benefits claims and ensuring compliance with relevant regulations. He has demonstrated a commitment to improving work processes by actively participating in pilot projects and providing constructive feedback. Additionally, Austin has taken on leadership roles, such as serving as the lead photographer for the department's photo day for three consecutive years.
Previous Employment Experience
Before his current position, Austin Bernal held various roles in different organizations. He worked as a Claims Assistant at Intact in 2014 for three months. Prior to that, he was a Package Handler at FedEx Ground for two months in 2005 and a Kitchen and Bath Sales Associate at The Home Depot Canada for four months in 2006. Additionally, he worked as a Restaurant Team Member at Tim Hortons for four months in 2004. These experiences contributed to his skill set in customer service and operational efficiency.
Education and Expertise
Austin Bernal studied at Ryerson University, where he pursued a degree in Electrical Engineering from 2004 to 2007. He later continued his education at the same institution, earning a Bachelor of Commerce (B.Com.) in Accounting from 2008 to 2013. His educational background provides him with a strong foundation in both technical and financial disciplines, which he applies in his current role as a claims adjuster.
Achievements and Recognition
Austin has received recognition for his contributions at Intact Financial Corporation. He was commended by an internal file reviewer for effectively addressing jurisdictional issues and collaborating with technical services. He also received accolades from a vendor and a claimant for his excellent communication skills and team approach in handling a concussion case. Furthermore, he frequently coaches and mentors new adjusters, sharing his time management and organizational skills to enhance team performance.