Ben Keith
About Ben Keith
Ben Keith is a Special Handling Unit Claims Representative at Intact, where he utilizes his extensive customer service skills to assist clients with Accident Benefit claims. He has a background in health, safety, and environmental quality assurance, and holds a Bachelor of Arts degree in Criminology from The University of Western Ontario.
Work at Intact Financial Corporation
Ben Keith has been employed at Intact Financial Corporation since 2017. He initially served as an Accident Benefits Adjuster for seven years in the London, Canada Area. In 2019, he transitioned to the role of Special Handling Unit Claims Representative, where he has worked for five years. In this position, he investigates files related to potential fraud, misrepresentation, and exaggerated Accident Benefit Claims, utilizing his extensive customer service skills.
Previous Experience in Claims and Safety
Before joining Intact, Ben Keith worked at Aviva Canada as an Auto Claims Advisor from 2016 to 2017 for five months in Hamilton, Ontario. Prior to that, he was employed by Compass Group Canada Ltd. as a Health, Safety, Environmental and Quality Assurance (HSEQ) Coordinator for four months in Fort McMurray, Alberta in 2015. His diverse experience in claims and safety roles has contributed to his expertise in client-centered service.
Education and Expertise
Ben Keith earned a Bachelor of Arts (B.A.) degree from The University of Western Ontario, where he majored in Criminology and minored in Philosophy. His educational background provides a foundation for his analytical skills, which he applies in his current role in the Special Handling Unit at Intact. His studies have equipped him with critical thinking abilities that enhance his effectiveness in investigating claims.
Customer Service Skills in Accident Benefits
Ben Keith possesses extensive customer service skills, particularly in the Accident Benefits department. His passion for assisting clients is evident in his approach to acquiring information and providing client-centered service. This focus on client needs is a key aspect of his role in the Special Handling Unit, where he addresses complex claims and ensures thorough investigations.