Bradley Jamieson
About Bradley Jamieson
Bradley Jamieson is a Broker Support Expert and Quality Call Analyst at Intact, where he has worked since 2018. He has a background in sales and management, with previous roles in various companies, and holds a Business Administration degree and a Business Diploma.
Work at Intact Financial Corporation
Bradley Jamieson has been employed at Intact Financial Corporation since 2018, serving as a Broker Support Expert and Quality Call Analyst. In this role, he submits and distributes new user registrations, modifications, and terminations for brokers, ensuring the maintenance of strong broker relationships. He oversees collaborative tools, such as SharePoint, to enhance team collaboration. Additionally, he performs monthly call quality coaching sessions, providing feedback to colleagues and serving as the primary point of escalation for issues. His responsibilities also include creating and updating training materials based on current trends and new systems.
Education and Expertise
Bradley Jamieson completed his high school education at James M Hill Memorial High School, achieving a High School Diploma from 2002 to 2006. He furthered his education by obtaining a Business Diploma in Sales & Marketing from NBCC between 2008 and 2010. He earned a Bachelor of Science in Business Administration from Husson University from 2010 to 2013. Since 2015, he has been studying at The Insurance Institute of Canada, working towards achieving the Chartered Insurance Professional designation.
Background in Retail Management
Before joining Intact, Bradley Jamieson held various positions in retail management. He worked as a Boutique Manager at Harding Brothers Inc from 2010 to 2012. Following that, he served as Store Manager at BCBG Max Azria from 2012 to 2014. Additionally, he gained experience as a Sales Visual Merchandiser at American Eagle Outfitters from 2008 to 2010. These roles contributed to his skills in team leadership and customer service.
Professional Development and Mentorship
In his current role, Bradley Jamieson actively mentors and coaches his team, fostering a supportive work environment. He creates workflow processes and identifies solutions to improve efficiency in a time-sensitive manner. His commitment to professional development is evident through his involvement in training sessions and his efforts to enhance team collaboration and performance.
Previous Experience at Intact Financial Corporation
Prior to his current position, Bradley Jamieson worked at Intact Financial Corporation as a System Support Representative from 2014 to 2018. In this role, he gained valuable experience that contributed to his expertise in broker support and quality analysis. His tenure at Intact has equipped him with a deep understanding of the company's operations and the needs of its brokers.