Callum Shandley
About Callum Shandley
Callum Shandley is an Inside Property Adjuster (Level 2) with a background in psychology and insurance. He has worked at Intact since 2017, where he has developed tools to improve claims processes and has contributed to redesigning claims communications.
Work at Intact Financial Corporation
Callum Shandley currently serves as an Inside Property Adjuster (Level 2) at Intact Financial Corporation, a position he has held since 2020. In this role, he focuses on property claims, applying his expertise to manage and resolve claims efficiently. Prior to this, he worked as an Automobile Claims Adjuster (Level 2) from 2017 to 2020 in Calgary, Alberta. During his tenure at Intact, he consistently exceeded performance metrics related to customer service, desk management, and indemnity control.
Education and Expertise
Callum Shandley has a solid educational background in psychology and insurance. He studied at Athabasca University, where he earned a Bachelor of Arts (BA) in Psychology from 2020 to 2023. Prior to this, he completed an Associate of Arts and Sciences (AAS) at Camosun College from 2016 to 2018. Additionally, he pursued professional development in the insurance field at the Insurance Institute of Canada, obtaining the Certified Insurance Professional (CIP) designation between 2018 and 2021.
Background
Callum Shandley's career in the insurance industry began with his role at Intact Financial Corporation, where he developed skills in claims adjusting. His experience spans multiple roles, including significant contributions to improving processes and communication within the claims department. His educational pursuits in psychology and insurance have equipped him with a comprehensive understanding of both customer service and industry standards.
Achievements in Claims Management
Throughout his career, Callum has implemented tools and strategies to enhance claims processing efficiency. He designed an Excel tool that aids colleagues in reducing file leakage and improving payment accuracy, resulting in time savings of 5-10 minutes per claim. He also participated in a focus group aimed at redesigning claims communications for catastrophic claim situations, demonstrating his commitment to improving client interactions and operational effectiveness.