Carmen Duong
About Carmen Duong
Carmen Duong is a Claims Representative II specializing in Accident Benefits at Intact, with a diverse background in customer service and healthcare roles. She holds a Postgraduate Degree in Insurance Management and has experience working alongside healthcare professionals in rehabilitation settings.
Current Role at Intact Financial Corporation
Carmen Duong currently serves as a Claims Representative II Accident Benefits at Intact Financial Corporation. She has held this position since 2023 and is based in Toronto, Ontario, Canada. In this role, she is responsible for managing accident benefits claims, ensuring compliance with relevant regulations, and providing support to clients throughout the claims process.
Previous Work Experience
Carmen has a diverse work history that includes various roles in customer service and healthcare. She worked as a Junior Claims Adjuster Accident Benefits at Echelon Insurance from 2022 to 2023. Prior to that, she held positions such as Clinical Assistant at SportSide Medical Services and Personal Trainer at Humber College, both in 2019. Additionally, she worked at H&M as a Sales Coach and at Ardene as a Keyholder, contributing to her extensive experience in retail and customer service.
Education and Qualifications
Carmen holds a Postgraduate Degree in Insurance Management - Property and Casualty from Humber College, which she completed in 2022. She also graduated with a Diploma in Fitness and Health Promotion and an Honours Bachelor of Applied Science in Kinesiology from the University of Guelph-Humber. Her educational background equips her with a strong foundation in both health sciences and insurance management.
Skills and Expertise
Carmen possesses skills in claims management, customer service, and healthcare support. She has experience working alongside healthcare professionals, including chiropractors and physiotherapists, utilizing various rehabilitation modalities. Additionally, she holds seven CIP designations, enhancing her qualifications in the insurance field.
Community Involvement and Interests
In her spare time, Carmen enjoys outdoor activities and spending time with friends and family. Her background as a personal trainer and her studies in fitness and health promotion reflect her commitment to health and wellness. She is described by peers as organized, reliable, and personable, showcasing her extroverted personality.