Caroline Giroux Bernard
About Caroline Giroux Bernard
Caroline Giroux Bernard is an Aide Souscriptrice at Intact, where she has worked since 2018. She has a background in customer experience and human resources, with previous roles in various companies including Banque Laurentienne and Café Dépôt.
Work at Intact Financial Corporation
Caroline Giroux Bernard has been employed at Intact Financial Corporation since 2018 as an Aide Souscriptrice. In this role, she provides support to brokers through email and phone communication. Prior to her current position, she worked as a Coach in the corporate sector for personal insurance from 2015 to 2017, where she was responsible for updating internal documentation related to bonding and licensing. Additionally, she served as a Représentante Expérience Client for 10 months in 2017, contributing to customer experience initiatives.
Education and Expertise
Caroline Giroux Bernard studied at Université du Québec à Montréal, where she completed a Certificat in Gestion des ressources humaines from 2011 to 2013. She also attended École secondaire Pierre-Dupuy, where she achieved a secondary education qualification. Her educational background supports her expertise in human resources management and administration.
Background in Customer Service and Management
Before joining Intact Financial Corporation, Caroline Giroux Bernard worked at Banque Laurentienne as a Représentante Guichet Pers. from 2012 to 2015. In this role, she focused on personal banking services. Additionally, she was a Gérante at Café Dépôt/Couche-Tard from 2009 to 2011, where she managed operations at a retail location. This diverse background in customer service and management has contributed to her current role in the insurance sector.
Collaboration with Government Agencies
In her current position as Aide Souscriptrice at Intact Financial Corporation, Caroline collaborates with various government agencies to ensure compliance with industry standards. This aspect of her role highlights her involvement in regulatory processes and her commitment to maintaining operational integrity within the organization.