Caroline Harper
About Caroline Harper
Caroline Harper serves as the Operations Coordinator for the Digital Distribution Unit at Intact, where she has worked since 2019. With a background in customer service and training, she has developed skills in employee engagement and recruitment processes.
Work at Intact Financial Corporation
Caroline Harper has served as the Operations Coordinator for the Digital Distribution Unit at Intact Financial Corporation since 2019. In this role, she is based in Dartmouth and has been responsible for various operational tasks within the unit. Her duties include liaising with Human Resources to manage the department's hiring process, which encompasses vetting and interviewing candidates. Additionally, she creates onboarding materials and facilitates training for new hires, ensuring a smooth transition into their roles.
Previous Experience at Eastlink
Before joining Intact, Caroline Harper held multiple positions at Eastlink. She began her tenure there as a Customer Sales and Service Consultant from 2012 to 2013. She then progressed to the role of Service and Support Coordinator from 2013 to 2015. Following that, she served as Sales and Service Manager from 2016 to 2018, and later as Customer Solutions Manager from 2018 to 2019. Her experience at Eastlink provided her with a comprehensive understanding of customer service and operational management.
Education and Expertise
Caroline Harper earned her Bachelor of Arts in Geography from Saint Mary's University, where she studied from 2008 to 2012. In addition to her undergraduate degree, she completed a Business Certificate at Intact Internal Campus in 2020, which took 11 months. This combination of education equips her with both analytical and operational skills relevant to her current role.
Professional Development and Certifications
Caroline Harper has pursued various internal certifications to enhance her professional skills. She holds certificates in 'Communicating with Impact', 'Building Resilience: Adapting to Change', 'Taking the Heat', 'Insights into Personal Effectiveness', and 'Working Virtually'. These certifications reflect her commitment to continuous learning and development in her field.
Employee Engagement Initiatives
In her current role, Caroline Harper organizes employee engagement activities aimed at maintaining and improving morale within the team. She also supervises and actively communicates on social media platforms for the company, contributing to the overall workplace culture and employee satisfaction.