Cassie Roy, Cip
About Cassie Roy, Cip
Cassie Roy is a Unit Claims Manager in the Auto division at Intact, where she has worked since 2021. She has extensive experience in claims and customer service roles within the company and holds a Chartered Insurance Professional designation.
Work at Intact Financial Corporation
Cassie Roy has been employed at Intact Financial Corporation since 2017. She currently holds the position of Unit Claims Manager, Auto, a role she has occupied since 2021. Prior to this, she served in various capacities including Claims Representative II - Accident Benefits from 2019 to 2021, Claims Representative I - Auto from 2018 to 2019, and Customer Experience Consultant for a brief period in 2021. Her experience at Intact also includes roles as a Customer Service Representative II and Claims Assistant I.
Education and Expertise
Cassie Roy earned her Chartered Insurance Professional designation from the Insurance Institute of Canada, completing her studies from 2018 to 2021. She also holds a Bachelor of Business Administration (BBA) in Accounting from St. Francis Xavier University, which she obtained between 2013 and 2017. This educational background supports her expertise in the insurance industry and claims management.
Background in Customer Service
Before her extensive career at Intact, Cassie Roy gained valuable customer service experience working at Subway as a Sandwich Artist from 2012 to 2017. She also worked as a Cashier at Sport Chek since 2011, where she has continued to develop her customer interaction skills. These roles have contributed to her proficiency in client relations and service delivery.
Career Progression at Intact Financial Corporation
Cassie Roy's career at Intact Financial Corporation demonstrates significant progression within the organization. Starting as a Claims Assistant I in 2017, she quickly advanced through various roles, including Claims Representative I and II, before becoming a Unit Claims Manager. Her diverse experiences in claims and customer service have equipped her with a comprehensive understanding of the insurance claims process.