Catherine Vo
About Catherine Vo
Catherine Vo is an Operations Coordinator at Intact, where she has worked since 2021. She previously held roles at Intact as a Call Center Agent and Call Quality Analyst, and she holds a Bachelor of Science in Psychology from Université de Montréal and a Certificate in Office Management and Supervision from HEC Montréal.
Work at Intact Financial Corporation
Catherine Vo has been employed at Intact Financial Corporation since 2017. She began her career as a Call Center Agent, serving in this role for three years until 2020. Following her time as a Call Center Agent, she transitioned to the position of Call Quality Analyst, where she worked for one year until 2021. Currently, she holds the position of Operations Coordinator, a role she has occupied for three years.
Education and Expertise
Catherine Vo holds a Bachelor of Science in Psychology from Université de Montréal, which she completed from 2014 to 2017. Additionally, she pursued further education at HEC Montréal, where she studied Office Management and Supervision. She earned a Certificate in this field, completing her studies from 2018 to 2021. This educational background provides her with a strong foundation in both psychological principles and office management.
Background
Catherine Vo's professional journey began in the customer service sector, where she gained valuable experience in call center operations. Her roles at Intact Financial Corporation have allowed her to develop skills in quality analysis and operations coordination. Her academic pursuits in psychology and office management complement her practical experience, enhancing her capabilities in her current role.
Career Progression
Catherine Vo's career at Intact Financial Corporation reflects a clear progression through various roles. Starting as a Call Center Agent, she advanced to a Call Quality Analyst position, demonstrating her ability to assess and improve service quality. Her current role as Operations Coordinator indicates her growth in responsibilities and her contribution to operational efficiency within the organization.