Chanelle Ractliffe
About Chanelle Ractliffe
Chanelle Ractliffe is a Product Owner at Intact, where she has worked since 2020. She has a background in Business Administration and extensive experience in various roles within the company, including Claims Agent and Telemarketing Manager.
Work at Intact Financial Corporation
Chanelle Ractliffe has been serving as a Product Owner at Intact Financial Corporation since 2020. In this role, she focuses on managing web acquisition applications and customer-facing applications. Prior to her current position, she held various roles within the company, including Claims Agent from 2011 to 2015, Claims Coach from 2015 to 2017, Operations Coordinator from 2017 to 2018, and Telemarketing Manager from 2018 to 2020. Her experience at Intact spans over a decade, contributing to her expertise in product management.
Education and Expertise
Chanelle Ractliffe studied at Concordia University from 2013 to 2018, earning a degree that laid the foundation for her career. She furthered her education at Université TÉLUQ, where she studied Business Administration and Management, obtaining a Bachelor of Business Administration (BBA) from 2019 to 2022. Her academic background complements her professional experience, particularly in managing web applications and collaborating with scrum teams and UX designers to enhance product offerings.
Background
Chanelle Ractliffe began her career at Intact Financial Corporation as a Claims Agent in 2011, where she worked for four years. She transitioned to various roles within the company, gaining experience in claims coaching, operations coordination, and telemarketing management. Additionally, she worked as an Undergraduate Student at Concordia University from 2013 to 2016, which provided her with valuable insights into the academic environment while developing her professional skills.
Professional Experience in Montreal
Chanelle Ractliffe has extensive professional experience in Montreal, Quebec, Canada. Her roles at Intact Financial Corporation have allowed her to develop a deep understanding of the insurance industry. She has worked in various capacities, including as a Claims Agent, Claims Coach, Operations Coordinator, and Telemarketing Manager, before becoming a Product Owner. This diverse experience has equipped her with a comprehensive skill set relevant to product management and customer engagement.