Charlene Simpson
About Charlene Simpson
Charlene Simpson is a Business Systems Analyst (Digital) at Intact Lab in Toronto, Ontario, with over 18 years of experience in business analysis, including a focus on digital projects in recent years.
Work at Intact Financial Corporation
Charlene Simpson has been employed at Intact Financial Corporation as a Business Systems Analyst (Digital) in the Intact Lab since 2021. In this role, she focuses on digital projects, leveraging her extensive experience in business analysis to bridge the gap between business needs and technical solutions. Her work involves translating business requirements into documented specifications, ensuring that digital initiatives align with organizational goals.
Previous Experience at RSA Canada
Prior to her current role, Charlene Simpson worked at RSA Canada for a total of seven years as a Business Systems Analyst - IT/ADS from 2008 to 2015. Earlier in her career at RSA, she served as a Quality Assurance Tester and Underwriter from 1999 to 2002. Her tenure at RSA Canada contributed significantly to her expertise in business systems analysis.
Education and Expertise
Charlene Simpson earned an Associate’s Certificate in Business Analysis from McMaster University, Centre for Continuing Education. She holds a Bachelor of Arts degree in Sociology from McMaster University, where she studied from 1991 to 1994. Her educational background complements her professional experience, providing a strong foundation in business analysis methodologies, including the Software Development Life Cycle (SDLC), Agile methodology, and Scrum framework.
Career Background in Insurance and Financial Services
Charlene Simpson has over 18 years of experience in business analysis, with a significant portion of her career spent in the insurance and financial services sectors. She has held various roles, including Personal Lines Underwriter at AXA and Operations Analyst at Allianz. Additionally, she worked as a Business Systems Analyst at Kingsway Financial Services Inc. from 2003 to 2008, further enhancing her industry knowledge.
Certifications and Professional Development
Charlene Simpson completed the Certified ScrumMaster (CSM) course at Scrum Alliance, demonstrating her commitment to professional development in Agile methodologies. Her certifications and training in business analysis and Scrum contribute to her effectiveness in managing digital projects and developing customer self-serve web applications.