Christina Wahba
About Christina Wahba
Christina Wahba is a Quality Analyst at Intact, where she has worked since 2016 in the Montreal, Canada area. She holds degrees in Accounting and Finance from Concordia University and a Certificat en assurance de dommage des particuliers from Authorité des marchés financiers.
Work at Intact Financial Corporation
Christina Wahba has served as a Quality Analyst at Intact Financial Corporation since 2016. Over her eight years in this role, she has contributed to the Montreal, Canada area by ensuring quality standards are met within the organization. Her responsibilities include acting as an expert during visits to brokerage firms, where she assesses processes to ensure consistent results. Additionally, she analyzes broker call evaluations to identify areas for improvement in customer experience.
Education and Expertise
Christina Wahba holds a Certificat en assurance de dommage des particuliers from Authorité des marchés financiers. She also studied Accounting and Finance at Concordia University, where she gained foundational knowledge in financial principles. Furthermore, she completed her DEC in Business/Commerce at CEGEP - John Abbott College. This educational background equips her with the necessary skills and expertise to excel in her role as a Quality Analyst.
Background in Insurance Brokerage
Before joining Intact Financial Corporation, Christina Wahba worked as an Insurance Broker at TD from 2011 to 2016. During her five years in this position, she developed a strong understanding of the insurance industry and customer service dynamics. This experience laid the groundwork for her current role, where she applies her knowledge to enhance the quality of services provided to clients.
Training and Development Initiatives
In her current role, Christina Wahba develops customized training materials aimed at enhancing the coaching experience for brokers. This initiative focuses on improving the overall performance and effectiveness of brokerage teams. By creating tailored resources, she contributes to the professional development of brokers, ensuring they are equipped to meet customer needs effectively.