Christine Phaneuf
About Christine Phaneuf
Christine Phaneuf serves as the Learning and Development Coordinator at Intact in Calgary, Alberta, where she has worked since 2021. With nearly a decade of experience in customer service and a strong background in linguistics, she transitioned into the insurance sector, developing a passion for claims management.
Work at Intact Financial Corporation
Christine Phaneuf has been serving as a Learning and Development Coordinator at Intact Financial Corporation since 2021. In this role, she focuses on enhancing employee training and development initiatives within the organization. Prior to this position, she worked as a Customer Service Representative III from 2019 to 2020, where she provided support and assistance to clients. She also held the position of Claims Representative I in the Auto department from 2020 to 2021, transitioning from customer service to the insurance sector and developing a passion for claims management.
Previous Work Experience
Christine has a diverse work history that includes various roles in customer service and retail. She worked at Saje Natural Wellness as a Team Lead from 2015 to 2016, managing team operations and customer interactions. Her experience also includes positions at Rocky Mountain Soap Company, where she served as Store Manager and Assistant Manager in 2017, and as Lead Sales Advisor from 2016 to 2017. Additionally, she worked at HMV Retail Ltd as a Sales Associate and at Indigo as Cashier on Duty, accumulating nearly a decade of customer service experience.
Education and Expertise
Christine studied at the University of Calgary, focusing on Linguistics, French, and Italian. She completed her studies in Linguistics and Language from 2016 to 2021. Her educational background in linguistics and languages supports her communication skills and enhances her ability to engage with diverse teams and clients in her professional roles.
Background in Customer Service
Christine Phaneuf has nearly ten years of experience in customer service roles before transitioning into the insurance industry. Her extensive background includes various positions that required strong interpersonal skills and the ability to address customer needs effectively. This experience laid the foundation for her subsequent roles in claims and learning and development within Intact Financial Corporation.