Claire Charness
About Claire Charness
Claire Charness is a Claims Adjuster at Intact, where she has worked since 2021. She has a diverse background in customer service and investigations, with experience at several insurance companies and a strong educational foundation in psychology and social media marketing.
Work at Intact Financial Corporation
Claire Charness has been employed at Intact Financial Corporation as a Claims Adjuster since 2021. In this role, she is responsible for evaluating insurance claims, determining coverage, and negotiating settlements. Her experience in the insurance industry supports her effectiveness in managing claims efficiently.
Previous Experience in Insurance and Customer Service
Before joining Intact, Claire held various positions in the insurance and customer service sectors. She worked at Travelers as a Customer Service Representative for 11 months in 2013. She also served as an Investigations Specialist in the National Special Investigations Unit at Economical Insurance from 2019 to 2021, and as a Customer Service Representative at Economical Insurance from 2017 to 2019. Additionally, she worked at Indigo as a Customer Experience Representative from 2015 to 2017.
Education and Expertise
Claire studied Psychology at Wilfrid Laurier University, earning a Bachelor of Arts degree from 2011 to 2015. She furthered her education by obtaining a Graduate Certificate in Social Media Marketing from Conestoga College in 2016. Additionally, she achieved the Chartered Insurance Professional designation from the Insurance Institute of Canada, enhancing her expertise in the insurance field.
Background in Community Support and Event Management
Claire has experience in community support and event management. She worked as a Recreation and Leisure Support Worker at The Safehaven Project for Community Living for three months in 2014. Notably, she managed and executed transportation plans for the Toronto 2015 Pan Am Games, demonstrating her organizational skills and ability to coordinate large-scale events.
Investigative Skills and Collaboration with External Agencies
Claire possesses a strong investigative background, particularly in conducting client and witness interviews. She has expertise in collaborating with external agencies, including the police and the Insurance Bureau of Canada, as well as accident reconstruction experts and engineers. This experience aids her in assessing potential fraud exposure in insurance claims.