Claudia Lalonde
About Claudia Lalonde
Claudia Lalonde is a Senior Information Technology Business Analyst at Intact, where she has worked since 2021 in Ottawa, Ontario. She has a background in business analysis and customer service, with previous roles at belairdirect and a Bachelor of Arts degree from the University of Ottawa.
Work at Intact Financial Corporation
Claudia Lalonde has been employed at Intact Financial Corporation since 2021, currently holding the position of Senior Information Technology Business Analyst. In this role, she focuses on analyzing and improving IT business processes to enhance operational efficiency. Prior to her current position, she served as an Information Technology Business Analyst II in the Business Solutions department from 2019 to 2021. Her experience at Intact spans three years, during which she has contributed to various projects aimed at optimizing technology solutions.
Previous Experience at belairdirect
Before joining Intact, Claudia Lalonde worked at belairdirect in various roles over a span of several years. She began as an Associate in Sales and Customer Service from 2010 to 2011, then progressed to Expert in the same department from 2012 to 2018. Following this, she transitioned to the role of Business Analyst from 2018 to 2019. Her diverse experience at belairdirect equipped her with a solid foundation in customer service and business analysis.
Education and Expertise
Claudia Lalonde earned her Bachelor of Arts (B.A.) degree from the University of Ottawa, completing her studies from 2005 to 2009. This educational background has provided her with critical analytical skills and a comprehensive understanding of business processes, which she applies in her roles in information technology and business analysis.
Career Progression
Claudia Lalonde's career reflects a steady progression in the field of business analysis and customer service. Starting her career at belairdirect, she advanced through various customer service roles before moving into business analysis. Her transition to Intact Financial Corporation marks a significant step in her career, where she has taken on more complex responsibilities in IT business analysis.