David Alexandre Viau
About David Alexandre Viau
David Alexandre Viau is a Technical Support Analyst Level 2 at Intact, where he has worked since 2020. He has extensive experience in technical support and business development within the insurance industry, with previous roles at N.E.W. Customer Service Companies, CAE, and IBM Canada Ltd.
Work at Intact Financial Corporation
David Alexandre Viau has been employed at Intact Financial Corporation as a Technical Support Analyst Level 2 since 2020. In this role, he provides technical support and troubleshooting services, utilizing his expertise in Windows 7 and Microsoft Office applications. Prior to his current position, he worked at Intact in various capacities, including Technical Support Analyst from 2013 to 2017 and Information Technology Business Analyst from 2017 to 2020. His extensive experience at Intact spans over seven years, contributing to his deep understanding of the company's operational needs.
Previous Experience in Technical Support
Before joining Intact Financial Corporation, David held several positions in technical support and IT roles. He worked at N.E.W. Customer Service Companies, Inc as a Computer Help Desk Technician for seven months in 2012. Additionally, he served as an I.T Support at CAE for five months in 2012 and as a Technical Analyst at IBM Canada Ltd. for five months in 2011. These roles provided him with a solid foundation in troubleshooting and technical assistance, preparing him for his subsequent positions.
Education and Expertise
David studied at C.F.P Leonard de Vinci, where he completed a two-year program in service technique en équipement bureautique, earning a diplôme d'études professionnelles. His educational background complements his professional experience, particularly in technical support and business development within the insurance industry. He possesses strong skills in troubleshooting, particularly with Lotus Notes, and is proficient in various Microsoft Office applications.
Background in Business Development
David has a background in business development within the insurance industry, which enhances his technical support capabilities. This experience allows him to understand the business context of the technical issues he addresses, bridging the gap between technical support and business needs. His combined expertise in IT and business development positions him as a valuable asset in his current role.