Denis Lyrette
About Denis Lyrette
Denis Lyrette is a Technical Support Analyst currently employed at Intact since 2021. He has a background in computer engineering technology and has held various positions in technical support, including roles at CGI and Expedibus in Montreal, Quebec.
Work at Intact Financial Corporation
Denis Lyrette has been employed at Intact Financial Corporation as a Technical Support Analyst since 2021. In this role, he is responsible for providing technical assistance and support to users within the organization. His work involves troubleshooting issues, resolving technical problems, and ensuring that the IT systems function effectively for employees.
Previous Experience at CGI
Denis Lyrette worked at CGI from 2014 to 2021, holding two positions during his tenure. He began as a Help Desk Technician from 2014 to 2016, where he provided support to users and resolved technical issues. He then advanced to the role of Major Incident Manager from 2016 to 2021, where he managed significant incidents and coordinated responses to ensure minimal disruption to services.
Background in Expedibus
Prior to his time at CGI, Denis Lyrette worked at Expedibus as a Journalier from 2007 to 2012. In this position, he contributed to the operational aspects of the company, gaining valuable experience that would later support his career in technical roles.
Education and Expertise
Denis Lyrette studied at CEGEP - John Abbott College, where he earned an Associate's degree in Computer Engineering Technology/Technician from 2012 to 2014. This educational background provided him with foundational knowledge and skills in computer systems and technology, which he has applied throughout his career in various technical support roles.