Denisse Macaraig
About Denisse Macaraig
Denisse Macaraig is a Quality Call Analyst at Intact, specializing in Corporate Personal Lines since 2018. She has a background in anthropology and psychology from the University of Toronto and has held various roles in customer service and support since 2009.
Work at Intact Financial Corporation
Denisse Macaraig has been employed at Intact Financial Corporation since 2016. Initially serving as a System Support Representative in the Corporate Personal Lines division, she has accumulated eight years of experience in this role. In 2018, she transitioned to the position of Quality Call Analyst within the same division, where she has worked for six years. Her responsibilities likely include analyzing call quality and ensuring compliance with corporate standards, contributing to the overall effectiveness of the customer service team.
Previous Experience at University of Toronto
Before joining Intact Financial Corporation, Denisse Macaraig worked at the University of Toronto as a Peer Career Start Advisor. Her tenure lasted for eight months in 2015 to 2016. In this role, she likely provided guidance and support to students regarding career development and job search strategies, leveraging her educational background to assist peers in navigating their career paths.
Experience at Compass Group Canada
Denisse Macaraig worked at Compass Group Canada as a Restaurant Supervisor from 2009 to 2016. Over the course of seven years, she managed restaurant operations, which may have included overseeing staff, ensuring customer satisfaction, and maintaining service standards. This experience contributed to her skill set in management and customer service.
Education in Anthropology and Psychology
Denisse Macaraig studied at the University of Toronto, where she earned a Bachelor's degree in Anthropology and Psychology. Her studies spanned from 2011 to 2016, providing her with a solid foundation in understanding human behavior and cultural dynamics. This educational background supports her roles in customer service and analysis, as it equips her with insights into client interactions and communication.