Dhruv Modgal
About Dhruv Modgal
Dhruv Modgal is a Workforce Management Analyst with over 13 years of experience in business development, operations management, and process optimization. He has worked for various companies, including Bmo Bank of Montreal and American Express, and has extensive cross-cultural exposure across Asia Pacific, Europe, and the Middle East.
Current Role as Workforce Management Analyst
Dhruv Modgal currently serves as a Workforce Management Analyst at Intact, a position he has held since 2021. He operates from Toronto, Ontario, Canada. In this role, he focuses on optimizing workforce efficiency and resource allocation, leveraging his extensive experience in business development and operations management.
Previous Experience at BMO Bank of Montreal
Before joining Intact, Dhruv worked at BMO Bank of Montreal as an Account Management Specialist for one year, from 2020 to 2021. His role in the Toronto, Canada Area involved managing client accounts and enhancing customer relationships, contributing to the bank's operational success.
Professional Background in Financial Services
Dhruv has a diverse background in financial services, having worked at Citifinancial Consumer Finance India Ltd as a Branch Manager from 2005 to 2008 and as an Assistant Manager during the same period. His responsibilities included overseeing branch operations and managing customer service, which provided him with foundational management skills.
Experience at American Express
From 2016 to 2019, Dhruv held the position of Lead Planning Analyst at American Express in Gurgaon, India. In this role, he was involved in strategic planning and analysis, contributing to the company's operational efficiency and decision-making processes.
Education and Academic Background
Dhruv Modgal studied at Mount St. Mary's School, where he pursued a Bachelor of Commerce (B.Com.) degree from 1984 to 1999. His academic background laid the groundwork for his career in business development and operations management.