Dilki Wijesena
About Dilki Wijesena
Dilki Wijesena is a Quality Assurance Analyst I currently employed at Intact in Calgary, Canada. She has a total of 12 years of experience at Intact, having previously served as an Account Service Representative and an Underwriting Assistant.
Work at Intact Financial Corporation
Dilki Wijesena has been employed at Intact Financial Corporation since 2012. Initially, she served as an Account Service Representative for seven years, where she gained experience in customer service and account management. In 2019, she transitioned to the role of Underwriting Assistant, a position she held for five years. Currently, she works as a Quality Assurance Analyst I, focusing on maintaining high standards in the company's processes and services.
Professional Experience in Quality Assurance
In her role as a Quality Assurance Analyst I at Intact, Dilki Wijesena is responsible for ensuring that the company's underwriting processes meet established quality standards. Her work involves analyzing workflows, identifying areas for improvement, and implementing solutions to enhance efficiency and accuracy. This position reflects her commitment to quality and her ability to contribute to the overall success of the organization.
Career Progression at Intact
Dilki Wijesena's career at Intact Financial Corporation demonstrates significant progression over the years. Starting as an Account Service Representative, she developed foundational skills in customer service and account management. Her advancement to Underwriting Assistant and subsequently to Quality Assurance Analyst I illustrates her growth within the company and her ability to take on more complex responsibilities.
Location and Work Environment
Dilki Wijesena is based in Calgary, Canada, where she has worked throughout her tenure at Intact Financial Corporation. The Calgary area provides a dynamic work environment, contributing to her professional development and engagement within the insurance industry.