Dorra D.
About Dorra D.
Dorra D. is an IT Business Analyst with extensive experience in system documentation, quality assurance, and IT conversion projects. She holds degrees in Industrial Engineering from the University of Tennessee and the University of Houston, and has worked in various roles in Montreal, Canada, including positions at Mercer and Morneau Shepell.
Work at Intact Financial Corporation
Currently, Dorra D. serves as an IT Business Analyst at Intact Financial Corporation, a position she has held since 2018. In this role, she focuses on analyzing and improving IT processes within the organization. Her responsibilities include documenting system changes and providing support to developers and quality assurance teams. Dorra's experience in converting insurance policies from legacy systems to new platforms is particularly relevant, as she has worked on projects involving the transition from the 'Halcion' system to the 'Contact PL' system.
Education and Expertise
Dorra D. holds a Bachelor's Degree in Industrial Engineering from the University of Tennessee, Knoxville, where she studied from 1983 to 1987. She furthered her education by obtaining a Master's Degree in Industrial Engineering from the University of Houston, completing her studies from 1987 to 1989. Additionally, she pursued continuous education in Comprehensive Business Analysis at McGill University in 2010. This educational background equips her with a strong foundation in engineering principles and business analysis.
Background in Business Analysis
Dorra D. has extensive experience in the field of business analysis, having worked as a Senior Business Analyst at Mercer from 2005 to 2012 in the Montreal, Canada area. Following this role, she served as an IT Consultant - Business Analysis at Morneau Shepell from 2012 to 2018. Throughout her career, she has developed a comprehensive understanding of quality assurance processes, particularly within the manufacturing sector, and has been involved in enhancing operational efficiency through various projects.
Achievements in IT Conversion Projects
Dorra D. possesses expertise in conducting gap and impact analysis for large-scale IT conversion projects. Her work has included significant projects aimed at improving operational efficiency, particularly in the context of workflow management and call center management. Her ability to document system changes and support quality assurance teams has been instrumental in the success of these initiatives.