Drew Henn
About Drew Henn
Drew Henn is a Field Claims Representative at Intact, where he has worked since 2017. He previously served as City Editor at The Calgary Journal and has experience in developing onboarding processes and workflows for catastrophe scenarios.
Work at Intact Financial Corporation
Drew Henn has been employed at Intact Financial Corporation since 2017, serving as a Field Claims Representative. In this role, he is responsible for managing claims in the Calgary, Canada area. His experience includes direct interaction with clients and the assessment of claims to ensure accurate processing. Henn's tenure at Intact spans over seven years, during which he has contributed to various initiatives aimed at improving operational efficiency.
Previous Experience in Journalism
Before joining Intact, Drew Henn worked as a City Editor at The Calgary Journal for three months in 2012. His role involved overseeing editorial content and managing a team of writers. Additionally, he interned at CHEK News in Victoria, British Columbia, for three months in 2013, where he gained practical experience in news reporting and media production.
Education and Expertise
Drew Henn studied at Mount Royal University, where he earned a Bachelor's degree in Communications from 2008 to 2012. His academic focus was on Communication and Media Studies, providing him with a solid foundation in effective communication strategies and media practices. This educational background supports his professional roles in both journalism and claims management.
Contributions to Onboarding and Workflow Improvements
Henn has actively participated in committees focused on onboarding and workflow enhancements. He contributed to the Former WPT Committee, where he worked on onboarding new hires and implementing workflow changes. Additionally, he played a significant role in the LESP Committee, developing plans for onboarding new employees and preparing workflows specifically for earthquake catastrophe scenarios.
Specialized Workflow Development
As part of his involvement with the LESP Committee, Drew Henn helped create specialized field workflows tailored for catastrophe-specific situations. This initiative aimed to streamline processes and improve response times during emergencies, demonstrating his commitment to enhancing operational readiness within the organization.