Erin Gillies
About Erin Gillies
Erin Gillies is a Workflow Analyst at Intact, where she has worked since 2017. She holds multiple qualifications, including a Chartered Insurance Professional designation and an Hons. BA from the University of Toronto.
Work at Intact Financial Corporation
Erin Gillies has served as a Workflow Analyst at Intact Financial Corporation since 2017. In this role, she facilitates stakeholder groups to achieve consensus on new business process designs. Erin participates in planning, design, execution, and validation of test cases alongside business test teams. She monitors and measures the effectiveness of processes to ensure consistent value delivery. Additionally, she supports User Acceptance Testing and implementation activities, contributing to the overall efficiency of workflows within the organization.
Education and Expertise
Erin Gillies has a diverse educational background. She studied at the Insurance Institute of Canada, focusing on Property and Casualty Insurance, and achieved the Chartered Insurance Professional designation from 2008 to 2012. She also attended the University of Toronto - School of Continuing Studies, where she studied French from 2010 to 2013. Furthermore, she completed a program in Business/Commerce, specializing in Advanced Business Process Management, at the same institution from 2017 to 2019. Erin holds an Honours Bachelor of Arts in English and History from the University of Toronto - New College, earned between 2003 and 2007. Additionally, she obtained a Rehabilitation Certificate in Vocational Rehabilitation Counseling from Seneca College from 2012 to 2014.
Previous Work Experience
Before her current role at Intact Financial Corporation, Erin Gillies held various positions in the insurance industry. She worked at Intact in Corporate Training from 2013 to 2017. Prior to that, she was an Intermediate Accident Benefits Claims Adjuster at belairdirect from 2010 to 2013. Erin began her career as an Accident Benefits Claims Adjuster at RSA, where she worked from 2008 to 2010. This extensive experience in claims adjustment and training has contributed to her expertise in workflow analysis.
Business Process Management Skills
Erin Gillies possesses strong skills in Business Process Management. She writes specifications for the Business Process Management System (BPMS) to guide developers in automating processes. Her role involves facilitating discussions among stakeholders to design effective business processes. Erin's ability to monitor and measure process effectiveness ensures that the workflows deliver consistent value. Her participation in User Acceptance Testing further enhances her capability to implement efficient business solutions.