Francis Ikem
About Francis Ikem
Francis Ikem is a Customer Service Representative with strong negotiation skills and expertise in resolving complex customer service issues. He has worked at Concentrix and currently serves at Intact in Dartmouth, Nova Scotia, while holding a Bachelor of Science in Business Administration from Ambrose Alli University.
Work at Intact Financial Corporation
Francis Ikem has been employed at Intact Financial Corporation as a Customer Service Representative since 2020. His role involves engaging with customers to resolve inquiries and issues, ensuring a high level of service and support. He operates from Dartmouth, Nova Scotia, contributing to the company's commitment to customer satisfaction.
Previous Experience at Concentrix
Prior to his current position, Francis Ikem worked at Concentrix, specifically for Citizens Bank, as an Inbound Financial Services Representative. His tenure lasted for 8 months, from 2019 to 2020, in Dartmouth, Nova Scotia. In this role, he developed skills in handling financial inquiries and providing effective customer support.
Education and Expertise
Francis Ikem studied at Ambrose Alli University, where he earned a Diploma in Business Management from 1999 to 2001. He furthered his education at the same institution, obtaining a Bachelor of Science (BSc) in Business Administration and Management from 2002 to 2005. His educational background supports his expertise in managing customer service interactions and resolving complex issues.
Skills in Customer Service
Francis Ikem demonstrates strong negotiation skills in his customer service interactions. He has a proven ability to resolve complex customer service issues, which plays a significant role in fostering customer loyalty. Additionally, he is proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, which aids in enhancing productivity in his tasks.