Gaetano Spagnuolo
About Gaetano Spagnuolo
Gaetano Spagnuolo serves as the Directeur Opérations - Assurance des Particuliers at Intact since 2021, bringing over a decade of experience in the insurance industry, primarily with Intact and belairdirect.
Work at Intact Financial Corporation
Gaetano Spagnuolo has held multiple positions at Intact Financial Corporation since 2015. He currently serves as Directeur Opérations - Assurance des Particuliers, a role he has occupied since 2021 in Saint-Hyacinthe, Québec. Prior to this, he was Directeur d’unité Livraison de Services for the Province of Québec from 2019 to 2021. His earlier roles at Intact include Directeur d'unité Support Utilisateur in 2019, Service Level Manager from 2017 to 2018, and IT Team Lead from 2015 to 2017. Additionally, he worked as Operations Transition Lead for the O365 Project in 2018.
Previous Experience at belairdirect
Before joining Intact, Gaetano Spagnuolo worked at belairdirect from 2008 to 2015. He started as an Agent en assurance de dommages des particuliers, a position he held for four years. He then progressed to Chef d'équipe vente et service à la clientèle from 2012 to 2015, where he managed customer service and sales teams. Additionally, he served as Mandats (Coach, écoute qualité) from 2010 to 2012, focusing on quality listening and coaching.
Education and Expertise
Gaetano Spagnuolo studied at College de Maisonneuve, where he completed a DEC in Étude des sciences humaines from 2005 to 2008. He furthered his education at Université de Montréal - HEC Montréal, obtaining a Certificat in Gestion de l'innovation from 2015 to 2018. His educational background supports his roles in operations and management within the insurance sector.
Background
Gaetano Spagnuolo has extensive experience in the insurance industry, spanning over a decade. His career began at belairdirect, where he developed foundational skills in customer service and team leadership. He transitioned to Intact Financial Corporation, where he has taken on progressively responsible roles, demonstrating expertise in operations management and service delivery.