Genevieve Latour
About Genevieve Latour
Genevieve Latour serves as Directrice d’unité at Intact Insurance, where she has worked since 2006. With a background in human resources management, she leads a team in the claims department and facilitates communication between brokers and internal teams.
Work at Intact Financial Corporation
Genevieve Latour has been employed at Intact Financial Corporation since 2006. She currently holds the position of Directrice d’unité, a role she has occupied since 2017. In her capacity as Chef d'équipe Indemnisation, she has spent 18 years in the Anjou location. Her responsibilities include managing a team of claims experts and acting as a liaison for the claims department, where she presents service offerings to brokers and other departments within Intact Insurance.
Education and Expertise
Genevieve Latour studied at Université du Québec à Montréal, where she earned a Certificat en Gestion des Ressources Humaines. This educational background has equipped her with the skills necessary for her roles in human resources and claims management within the insurance sector.
Background
Genevieve Latour has extensive experience in the insurance industry, particularly in claims management. Since joining Intact Financial Corporation, she has participated in the entire hiring process for new agents, overseeing interviews and onboarding. Her role involves leading a team in a call center environment, ensuring effective claims processing and customer service.
Achievements
In her current role, Genevieve Latour assists with inquiries regarding standards, processes, and case issues. She serves as a key point of contact for brokers and internal departments, facilitating communication and ensuring adherence to company protocols.