Helene Brunette, Pmp
About Helene Brunette, Pmp
Helene Brunette is a Program Manager with over 20 years of experience in the client contact center industry. She has held various roles in project management and consultancy across multiple organizations, including Transat, Rogers Communications, and Intact.
Work at Intact Financial Corporation
Helene Brunette has been serving as a Program Manager at Intact Financial Corporation since 2018. In this role, she oversees various projects and initiatives within the organization, applying her extensive experience in project management and business analysis. Her current responsibilities include managing project timelines, resources, and stakeholder communications to ensure successful project delivery.
Previous Experience in Project Management
Helene Brunette has held multiple project management positions prior to her current role. She worked at Transat in various capacities, including Project Manager and Program Director, from 2013 to 2017. Her tenure at Rogers Communications as a Project Manager lasted for 8 months in 2017. Additionally, she has experience as a Business Analyst and Project Manager at Hydro Québec, where she worked from 2005 to 2008.
Education and Expertise
Helene Brunette holds a Bachelor of Commerce (B.Com.) degree from McGill University, which she completed from 1989 to 1993. She also earned a Master of Science (M.Sc.) in Management from HEC Montreal, studying from 1993 to 1997. With over 20 years of experience in the client contact center industry, she specializes in bridging the gap between contact center operations and IT services, providing consultancy to executives facing complex challenges.
Consultancy Roles and Contributions
Throughout her career, Helene Brunette has taken on various consultancy roles. She served as an Expert Consultant at Ormuco Inc. and iWeb Technologies in 2012, and at Quebec National Library and Archives in 2004. Her expertise has been instrumental in guiding organizations through complex operational challenges, particularly in the context of contact center management and IT integration.
Involvement in Cisco Telephony Project
Helene Brunette is currently involved in the implementation of a Cisco telephony solution for brokers at Intact Financial Corporation. This project is significant, with a forecasted completion date in Q4 2021. Her role in this initiative showcases her ability to manage technology-driven projects and her commitment to enhancing communication solutions within the organization.