Jackie Hickey
About Jackie Hickey
Jackie Hickey is the Unit Claims Manager for Casualty at Intact Insurance, where she has worked since 2013. She specializes in Alternative Dispute Resolution and has a strong background in managing complex multi-party litigation claims.
Work at Intact Insurance
Jackie Hickey has been employed at Intact Insurance since 2012, initially serving as a Claims Representative III for one year before advancing to the position of Unit Claims Manager, Casualty in 2013. In this role, she has accumulated over 11 years of experience in managing casualty claims in the Calgary, Canada Area. Her responsibilities include overseeing claims involving complex multi-party litigation and utilizing Alternative Dispute Resolution methods such as mediation and arbitration to achieve successful outcomes.
Education and Expertise
Jackie Hickey studied at the University of Calgary, where she focused on Insurance and earned her Fellow Chartered Insurance Professional (FCIP) designation. This educational background has equipped her with a solid foundation in the insurance industry, enhancing her capabilities in managing claims and developing effective business processes. Her expertise includes handling various types of contracts, including commercial, corporate, insurance, and real estate.
Background in Claims Management
In her current role as Unit Claims Manager, Jackie Hickey has developed effective business processes, manuals, and training programs for staff at all levels. Her experience includes dealing with complex claims and fostering collaborative solutions with both internal and external team members. This collaborative approach has contributed to her success in managing claims and resolving disputes efficiently.
Achievements in Dispute Resolution
Jackie Hickey utilizes Alternative Dispute Resolution methods, including Judicial Dispute Resolution, mediation, and arbitration, to effectively manage claims. Her skills in these areas have led to successful outcomes in complex multi-party litigation. Through her strategic approach to dispute resolution, she has demonstrated a commitment to finding collaborative solutions that benefit all parties involved.