Jamey Sudbury
About Jamey Sudbury
Jamey Sudbury is a Property Claims Specialist with over 20 years of experience in the insurance industry, currently working at Intact in Calgary, Canada. He has held various roles in claims management and customer service, contributing to process improvements and vendor communications.
Work at Intact Financial Corporation
Jamey Sudbury has been employed at Intact Financial Corporation since 2012, currently holding the position of Property Claims Specialist in Calgary, Canada Area. In this role, he contributes to the quality of customer service by consistently meeting service standards throughout the settlement process. Prior to his current position, he worked as a Claims Representative II, Property, from 2007 to 2012. His responsibilities include establishing regular vendor calls to maintain focus on cycle times and addressing any issues that arise. He also reviews SLA monitoring spreadsheets to ensure key targets are met by Rely vendors.
Previous Experience in Claims Management
Before joining Intact Financial Corporation, Jamey Sudbury gained valuable experience in the insurance industry. He worked at Economical Insurance as a Claims Representative, Physical Damage, from 2004 to 2006. Prior to that, he served as a Claims Clerical Assistant at Crawford Insurance Group/The Cooperators from 2002 to 2004. His early career included a position at Intact as a Claims Representative II, Physical Damage, from 2006 to 2007. This diverse background has equipped him with a comprehensive understanding of claims processes and customer service.
Education and Expertise
Jamey Sudbury has pursued education relevant to his career in insurance. He has been studying at the Insurance Institute of Southern Alberta since 2002, enhancing his knowledge of the industry. He achieved an Accounting Technician certification from The Career College in 1997 after completing an 11-month program. Additionally, he obtained a Business Office Skills certification from The Career College in 1996. His educational background supports his expertise in claims management and customer service.
Skills and Contributions
In his current role as Property Claims Specialist, Jamey Sudbury offers solutions and suggestions to simplify and streamline processes for both internal and external customers. He communicates effectively with vendors or adjusters via Xactanalysis notes or phone calls to address deficiencies in requirements. He also supports Property unit managers and staff with accuracy on estimating issues, demonstrating his commitment to improving operational efficiency and service quality.