Jeff Morrison, Ctdp, Cmp
About Jeff Morrison, Ctdp, Cmp
Jeff Morrison is a Director of Learning & Development with extensive experience in training and customer service roles across various organizations, including LexisNexis Canada Inc. and Hootsuite. He has a strong background in strategic planning and employee onboarding, and holds multiple certifications in teaching and process improvement.
Current Role at Intact Financial Corporation
Jeff Morrison serves as the Director of Learning & Development at Intact Financial Corporation since 2021. In this role, he focuses on enhancing employee training programs and organizational effectiveness. His responsibilities include implementing innovative learning strategies to support employee onboarding and product adoption. His leadership in this position emphasizes the importance of continuous learning and development within the organization.
Previous Experience at LexisNexis Canada Inc.
Jeff Morrison has held multiple roles at LexisNexis Canada Inc. over a span of several years. He served as Director, Training & Customer Retention from 2011 to 2013, and later as Director, Academic from 2019 to 2020. His tenure included various leadership positions such as Director, Transformation, and Director, Internal & External Training. His extensive experience at LexisNexis highlights his expertise in training and customer service management.
Experience at Hootsuite
Jeff Morrison worked at Hootsuite as the Director of Training & Education Services for a period of 7 months in 2020. In this role, he was responsible for developing training programs aimed at enhancing user engagement and product knowledge among clients. His experience at Hootsuite contributed to his understanding of digital training methodologies.
Educational Background and Certifications
Jeff Morrison has a solid educational foundation, having studied Linguistics at the University of Ottawa, where he earned a B.A. Honours. He also studied Teaching English as a Second Language at Algonquin College of Applied Arts and Technology, achieving CTESL-Honours. Additionally, he obtained a Certificate in Teaching & Training Adults from Durham College. His qualifications are complemented by a Yellow Belt certification, which supports his capabilities in leading change and process improvement.
Skills and Expertise in Learning and Development
Jeff Morrison excels in leading diverse, high-performing teams across various locations and languages. He has implemented blended and micro learning techniques to improve employee onboarding and customer product adoption. His recent focus on strategic planning and organizational effectiveness demonstrates his commitment to fostering innovation and mentoring individuals to drive business process improvements.