Jennifer De Korte
About Jennifer De Korte
Jennifer De Korte is a Unit Claims Manager at Intact, where she has worked since 2014. She leads a team of content evaluators and conducts coaching sessions to enhance staff development and performance.
Work at Intact Financial Corporation
Jennifer De Korte has been employed at Intact Financial Corporation since 2014, serving as a Unit Claims Manager in Mississauga, Ontario. In her role, she conducts monthly one-on-one coaching sessions and facilitates team meetings to enhance staff development and performance. Prior to her current position, she worked as a Multiline Claims Adjuster from 2007 to 2011 in Victoria, British Columbia, and as an Admin Support Manager from 2011 to 2014 in Mississauga. Throughout her tenure, she has contributed to various initiatives aimed at improving claims processing and team efficiency.
Education and Expertise
Jennifer De Korte studied at McMaster University, where she earned a Bachelor of Arts degree with a focus on Psychology. Her educational background provides her with a strong understanding of human behavior, which she applies in her management and coaching roles. This expertise supports her ability to lead teams effectively and evaluate performance through structured assessments.
Background in Claims Management
Jennifer De Korte has extensive experience in claims management, having worked in various capacities within Intact Financial Corporation. As a Unit Claims Manager, she leads a team of content evaluators responsible for generating reports related to personal property replacement claims. She also manages clerical assistants to ensure claims are assigned in accordance with service level agreements, supporting both adjusters and management.
Achievements in Claims Processing
During her time at Intact, Jennifer De Korte implemented a new vendor partnership to upgrade evaluation software, which enhanced both efficiency and accuracy in the personal property replacement claims process. Additionally, she evaluates the performance of telephone adjusters through monthly file audits and customer call recordings, contributing to continuous improvement in service delivery.