Jeremy Lohnes
About Jeremy Lohnes
Jeremy Lohnes is a Customer Service Representative at Intact in Dartmouth, Nova Scotia, where he has worked since 2020. He has extensive experience in customer service roles across various companies, including Atlantic Superstore and RBC, and holds a Bachelor's degree in Psychology and Sociology from Dalhousie University.
Work at Intact Financial Corporation
Jeremy Lohnes has been employed as a Customer Service Representative at Intact Financial Corporation since 2020. He is based in Dartmouth, Nova Scotia, Canada. In this role, he provides technical support to clients using online tools and mobile phone applications. He assists clients in accessing their insurance documents online and issues physical copies when necessary. Additionally, he informs clients about the usage-based insurance program and utilizes a dialer system to make outbound calls to assist inactive clients in resolving issues.
Previous Employment Experience
Prior to his current position, Jeremy Lohnes held several roles in customer service and client support. He worked at Atlantic Superstore as a Customer Service Supervisor from 2011 to 2017, where he gained six years of experience in Halifax, Nova Scotia. He also served as a Case Manager at Blue Ocean Contact Centers for five months in 2019. His experience includes roles at RBC as a Client Advisor and Deposit Monitoring Officer, as well as a Telephone Interviewer at Statistics Canada. He worked at NTT DATA Services as a Provider Services Representative before joining Intact.
Education and Expertise
Jeremy Lohnes earned a Bachelor's degree in Psychology and Sociology from Dalhousie University, where he studied from 2011 to 2016. His educational background provides him with a solid foundation in understanding client needs and behaviors, which is beneficial in his customer service roles. His expertise in technical support and client assistance is complemented by his academic knowledge.