Jessica Kwan
About Jessica Kwan
Jessica Kwan is a QA Analyst with extensive experience in quality assurance and customer service. She has worked for several organizations, including Ville De Montréal and TD, and has been with Intact since 2016.
Work at Intact Financial Corporation
Jessica Kwan has been employed at Intact Financial Corporation as a QA Analyst since 2016. In this role, she focuses on ensuring the quality and functionality of software products. Her responsibilities include designing test cases, executing tests, and collaborating with development teams to identify and resolve issues. Over her tenure, she has contributed to various projects that enhance the company's digital offerings.
Previous Experience at Ville De Montréal
Before joining Intact, Jessica Kwan worked at Ville De Montréal as a Customer Service Agent from 2007 to 2014. During her seven years in this position, she developed strong communication and problem-solving skills while assisting residents with their inquiries and service requests. This experience provided her with a solid foundation in customer relations.
Experience at TD Bank
Jessica Kwan held multiple roles at TD Bank between 2014 and 2016. Initially, she worked as a QA Tester for Digital Channels for two years, where she tested online banking applications to ensure a seamless user experience. Additionally, she briefly served as a Web Business Analyst for two months in 2014, contributing to the analysis and improvement of web-based services.
Education at HEC Montréal
Jessica Kwan studied at HEC Montréal, where she pursued a Bachelor's degree in Management from 2012 to 2014. This academic background equipped her with essential skills in management principles and practices, which she has applied throughout her professional career.