Johanne Collin
About Johanne Collin
Johanne Collin is the Directrice Expérience Clients et Opérations at Intact, where she has worked since 2020. She has extensive experience in various roles at Intact, including Scrum Master and IT Manager, and has a background in human resources and public safety.
Work at Intact Financial Corporation
Johanne Collin has held multiple positions at Intact Financial Corporation since 2000. She currently serves as Directrice Expérience Clients et Opérations (PSI Solutions) since 2020. Prior to this role, she worked as a Scrum Master for nine months in 2019 and as a Gestionnaire IT from 2012 to 2019. Her earlier roles include Conseiller principal Sécurité for six months in 2019 and IT Technician from 2000 to 2006. Additionally, she worked as a Coordinator from 2006 to 2012, accumulating extensive experience in various IT and management capacities within the organization.
Education and Expertise
Johanne Collin studied at Cegep Trois-Rivieres, where she completed a DEC in Techniques policières from 1983 to 1986. She furthered her education at Teluq - UQAM, achieving a Certificat in Gestion des ressources humaines / administration du personnel from 2009 to 2013. This educational background provides her with a solid foundation in both law enforcement techniques and human resource management, contributing to her expertise in client experience and operations.
Background in Public Safety
Before her extensive career at Intact Financial Corporation, Johanne Collin worked as an Agent correctionnel at the Ministère de la sécurité publique from 1987 to 1990. This role involved responsibilities related to public safety and correctional services in various locations, including Baie-Comeau, Sept-Îles, and St-Hyacinthe. This experience in the public sector has likely influenced her approach to client experience and operations.