Julian Perera
About Julian Perera
Julian Perera is a Customer Relations Representative at Intact, where he has worked since 2017. He has a diverse background in the insurance and banking sectors, with experience in various roles including Quality Analyst and Claims Adjuster.
Work at Intact Financial Corporation
Julian Perera has been employed at Intact Financial Corporation since 2014. He initially worked as a Claims Adjuster for one year in Ajax, Ontario, before transitioning to a Customer Service Representative role for one year in the same location. From 2014 to 2017, he served as a Quality Analyst, honing his skills in coaching and mentoring within the training department. Since 2017, he has held the position of Customer Relations Representative at Intact's office located at 700 University Ave. His responsibilities include handling complaints and ensuring administrative fairness in accordance with Intact's complaint handling procedures.
Education and Expertise
Julian Perera earned a Bachelor of Arts (B.A.) degree in Liberal Arts and Sciences/Liberal Studies from the University of Toronto, completing his studies from 2006 to 2011. He furthered his education at the Insurance Institute of Canada, where he studied Insurance and achieved the Chartered Insurance Professional designation between 2013 and 2016. Additionally, he completed the Insurance Institute's Certified Risk Management program, enhancing his expertise in risk management within the insurance sector.
Background in Customer Service and Insurance
Julian Perera has extensive experience in customer service and the insurance industry. Prior to his tenure at Intact, he worked as an Insurance Broker at Grey Power from 2008 to 2010 and as a Bank Teller at TD from 2011 to 2012. He also served as a Customer Service Representative at Rogers Communications from 2005 to 2008. This diverse background has equipped him with the skills necessary to effectively address customer needs and manage complaints in his current role.
Role as Career Ambassador
Since 2015, Julian Perera has served as a Career Ambassador for the Insurance Institute of Canada. In this role, he presents the benefits and opportunities within the insurance industry to high school and college/university students, as well as individuals considering a career change. His efforts aim to promote awareness of the insurance sector and encourage new talent to enter the field.