Julie Cianfaglia
About Julie Cianfaglia
Julie Cianfaglia is an Agente Service Client specializing in Indemnisation 24/7 at Intact in Montreal, Quebec, where she has worked since 2021. She has a background in customer service and sales, with previous roles at belairdirect and La maison Simons, and holds a DEC in Étude des sciences humaines and a Certificate in Relations industrielles.
Work at Intact Financial Corporation
Julie Cianfaglia has been employed at Intact Financial Corporation since 2021, where she serves as an Agente Service Client - Indemnisation 24/7. In this role, she is responsible for providing customer service and support related to insurance claims. Her position requires her to assist clients around the clock, ensuring timely and effective communication regarding their indemnification needs.
Previous Experience in Customer Service
Prior to her current role, Julie worked at belairdirect from 2018 to 2021 as a Représentant service client. In this capacity, she handled customer inquiries and provided support for various insurance products. She also briefly worked as a Telemarketing Representative at belairdirect in 2018 for five months. Additionally, she gained retail experience as a Représentant vente au détail at La maison Simons from 2016 to 2017 and served as a Caissier principal at IGA, INC. from 2017 to 2018.
Education and Expertise
Julie studied at Collège de Maisonneuve, where she completed a DEC in Étude des sciences humaines from 2018 to 2020. She furthered her education at Université de Montréal, earning a Certificate in Relations industrielles from 2020 to 2021. Her academic background provides her with a solid foundation in human sciences and industrial relations, which supports her roles in customer service and client interaction.
Career Timeline
Julie's career began in retail at La maison Simons in 2016, where she worked for eight months. She transitioned to IGA, INC. as a Caissier principal in 2017, holding that position for nine months. In 2018, she joined belairdirect, where she spent five months as a Telemarketing Representative before moving into a customer service role for three years. In 2021, she joined Intact Financial Corporation, marking a significant step in her career in the insurance sector.