Karen Lu
About Karen Lu
Karen Lu is an Adjuster at Intact, where she has worked since 2021, specializing in interpreting insurance policies and assessing damage. She has a diverse work history, including roles in customer service and administration, and demonstrates strong investigative skills in the insurance claims process.
Work at Intact Financial Corporation
Karen Lu has been employed as an Adjuster at Intact Financial Corporation since 2021. In this role, she has developed strong skills in interpreting insurance policy wordings and assessing damage. Her responsibilities include maintaining proactive contact with customers throughout the claims process, which contributes to excellent customer service. Karen also demonstrates strong investigative skills by effectively communicating with various parties, including vendors, experts, and witnesses, to settle property claims.
Previous Experience in Insurance
Before joining Intact, Karen worked at belairdirect in various capacities. She served as a Sales Service Representative for 9 months in 2020, followed by a role as a Senior Administrative Assistant for 11 months until 2021. Additionally, she worked as a Receptionist for 7 months in 2019. These positions helped her build a solid foundation in customer service and administrative skills within the insurance sector.
Background in Hospitality
Karen has extensive experience in the hospitality industry, having worked at Moxie from 2007 to 2014 in multiple roles, including Server, Bartender, Shift Leader, and Cash Manager. She later worked at Malt & Mortar from 2016 to 2019 as a Server, Bartender, and Supervisor. This background has equipped her with strong interpersonal skills and the ability to manage customer interactions effectively.
Education and Qualifications
Karen Lu completed her secondary education at Archbishop MacDonald High School, where she studied Honors Grade 10, 11, and 12, earning her High School Diploma from 2005 to 2008. This educational background laid the groundwork for her professional development and skill acquisition in her subsequent roles.
Skills and Expertise
Karen possesses strong skills in interpreting insurance policies and assessing damage, which are essential for her role as an Adjuster. She keeps up to date with the latest appraisal and investigation techniques in the insurance industry. Her proven track record includes maintaining proactive contact with customers and effectively communicating with various parties to ensure successful claims resolution.