Karen Mican
About Karen Mican
Karen Mican serves as the National Vice President of Casualty Claims and Co-Lead of RSA Claims Integration at Intact, where she has worked since 2021. She has extensive experience in the insurance industry, having held senior roles at RSA Canada, State Farm Insurance, and Aviva Canada.
Work at Intact Financial Corporation
Currently, Karen Mican serves as the National Vice President of Casualty Claims and Co-Lead for RSA Claims Integration at Intact Financial Corporation. She has held this position since 2021, overseeing the integration of RSA Claims into Intact, a significant merger in the insurance sector. Her role involves managing casualty claims and ensuring a seamless transition during the integration process.
Previous Experience in the Insurance Industry
Karen Mican has extensive experience in the insurance industry, having worked in various leadership roles. She served as Senior Vice President and Chief Claims Officer at RSA Canada from 2020 to 2021, where she was accountable for the Canadian Claims organization. Prior to that, she held the position of Vice President for Casualty, Accident Benefits, and Auto Physical Damage Claims at RSA Canada from 2017 to 2018. Her career also includes significant roles at State Farm Insurance, where she was Vice President of Operations and Vice President Business Partner Chairman's Council/Director of Claims.
Education and Expertise
Karen Mican has a strong educational background in insurance and business. She studied at the University of Toronto, achieving a HBA. She also completed the Ivey Business Executive Program at Ivey Business School at Western University. Additionally, she holds a Chartered Insurance Professional (CIP) designation from the Insurance Institute of Canada and has completed the Officers, Partners and Directors designation from IFSE. Her education supports her expertise in creating high-performing cultures and driving results in the insurance sector.
Leadership Roles at Aviva Canada
Before her tenure at RSA Canada, Karen Mican held multiple leadership positions at Aviva Canada. From 2016 to 2017, she was Vice President of Customer & Operational Excellence. Earlier, from 2013 to 2016, she served as Vice President of Underwriting & Sales, Learning and Development. In these roles, she focused on enhancing operational efficiency and customer satisfaction within the organization.
Proven Track Record in Claims Management
Karen Mican has a proven track record in claims management, demonstrating her ability to create high-performing cultures focused on continuous improvement. Her experience spans various aspects of claims, including casualty, accident benefits, and complex claims. She possesses a deep understanding of best practices for attracting, retaining, and engaging top talent in the insurance industry.