Karine L.
About Karine L.
Karine L. is an experienced customer service agent specializing in claims for automobile, home, and commercial property insurance in Canada. She has worked at Intact since 2014 and is recognized for her exceptional customer service skills and ability to manage emergency situations.
Work at Intact Financial Corporation
Karine L. has been employed at Intact Financial Corporation since 2014, serving as an Agente in the customer service department for claims. Her role involves opening claims related to automobile, home, and commercial property insurance across Canada. She operates in the Montréal region and has contributed to a team-oriented environment that emphasizes collaboration to achieve common objectives. Her experience at Intact spans over 10 years, during which she has developed a strong understanding of the insurance claims process.
Education and Expertise
Karine L. completed her education at Cégep Marie-Victorin, where she earned a D.E.C. from 1994 to 1998. She furthered her studies at UQAM | Université du Québec à Montréal, obtaining a Bachelor's degree between 1998 and 2001. Her educational background has equipped her with the knowledge necessary to specialize in insurance claims, particularly in the areas of automobile, home, and commercial property insurance.
Background in Customer Service
Karine L. is recognized for her exceptional customer service skills, particularly in high-pressure situations. She has extensive experience in handling emergency claims, which requires a calm and effective approach. Her ability to alleviate stress for clients facing challenging circumstances is a key aspect of her professional demeanor. This skill set has been crucial in her roles throughout her career in the insurance industry.
Previous Work Experience
Before joining Intact Financial Corporation, Karine L. worked at Bélairdirect as an Agente d'indemnisation bris de vitre et ouverture des réclamations d'urgence from 2011 to 2014. In this position, she managed emergency claims on a 24/7 basis. Prior to that, she spent 10 years at Parmalat Canada as a commis au télémarketing from 2001 to 2011. These roles have contributed to her extensive experience in customer service and claims management.
Commitment to Continuous Learning
Karine L. demonstrates a passion for continuous learning and personal development, particularly within the insurance sector. She actively seeks opportunities to enhance her knowledge and skills, which reflects her commitment to professional growth. This dedication to learning helps her stay updated with technological advancements and changes in the insurance industry.