Kathryn Burns
About Kathryn Burns
Kathryn Burns is a Claims Manager with extensive experience in the insurance industry, currently working at Intact since 2018. She holds a Bachelor of Science in Psychology from the University of Toronto and an Advanced Chartered Insurance Professional designation from the Insurance Institute of Canada.
Work at Intact Financial Corporation
Kathryn Burns has been employed at Intact Financial Corporation since 2013. She initially served as Accounts Receivable Manager from 2013 to 2018, where she worked for five years in Toronto, Ontario. In 2018, she transitioned to the role of Claims Manager, a position she has held for six years. In her current role, she has contributed to the implementation of customer service improvements that enhanced client satisfaction at the Claims Customer Service Centre.
Education and Expertise
Kathryn Burns studied at the University of Toronto, where she earned a Bachelor of Science (B.Sc.) in Psychology from 1986 to 1990. She furthered her education at the Insurance Institute of Canada, achieving the Advanced Chartered Insurance Professional designation in 2019 after an 11-month program. Her educational background supports her expertise in the insurance sector.
Professional Development and Leadership
Kathryn Burns has participated in professional development programs aimed at enhancing leadership skills within the insurance sector. These programs have equipped her with the necessary tools to lead effectively in her role as Claims Manager and contribute positively to her team and organization.
Mentorship and Staff Development
In her current position, Kathryn Burns is actively involved in mentoring junior staff members. This involvement is aimed at fostering their growth and development within the insurance industry, demonstrating her commitment to building a knowledgeable and skilled workforce.