Kimberley Lake, C AI B, Ribo
About Kimberley Lake, C AI B, Ribo
Kimberley Lake is a Senior Quality Assurance Analyst with extensive experience in IT Quality Assurance and customer service. She has worked in the insurance industry for over seven years and has held various roles at Johnson Inc. before joining Intact in 2021.
Work at Intact Financial Corporation
Currently, Kimberley Lake serves as a Senior Quality Assurance Analyst at Intact Financial Corporation. She has held this position since 2021, contributing to quality assurance processes in St. John's, Newfoundland and Labrador. In this role, she applies her extensive experience in IT Quality Assurance to ensure high standards are maintained in the company's operations.
Previous Experience at Johnson Inc.
Kimberley Lake worked at Johnson Inc. for a total of 10 years, from 2011 to 2021. During her tenure, she held multiple roles, including IT Quality Assurance Subject Matter Expert (SME) and Branch Manager. As an IT Quality Assurance SME, she focused on quality assurance within the insurance industry, leveraging her expertise to enhance operational efficiency. Prior to that, she served as a Customer Service Representative for 9 years, providing support and service to clients.
Education and Expertise
Kimberley Lake studied at Memorial University of Newfoundland, where she completed a year in General Studies from 1992 to 1993. Her educational background, combined with her professional experience, has equipped her with a solid foundation in quality assurance and customer service, particularly within the insurance sector.
Background in Customer Service
With 12 years of experience in customer service, Kimberley Lake has a strong background in the Home and Auto industry. Her early career at Johnson Inc. as a Customer Service Representative allowed her to develop essential skills in client interaction and service delivery, which she has built upon in her subsequent roles.
IT Quality Assurance Experience
Kimberley Lake has accumulated 7 years of specialized experience in IT Quality Assurance within the insurance industry. This experience includes her role as an IT Quality Assurance SME at Johnson Inc., where she focused on maintaining quality standards and improving processes in a critical sector.