Kristen Luongo
About Kristen Luongo
Kristen Luongo is a Multiline Casualty Claims Adjuster at Intact, where she has worked since 2016. She has a diverse educational background in health sciences, justice, and insurance, and has experience in customer service and claims resolution.
Work at Intact Financial Corporation
Kristen Luongo has been employed at Intact Financial Corporation as a Multiline Casualty Claims Adjuster since 2016. In this role, she is responsible for managing and resolving casualty claims, ensuring that clients receive comprehensive support throughout the claims process. Her work involves collaboration with legal counsel, vendors, and brokers to facilitate effective claim resolutions. With over eight years of experience in this position, she has developed a strong understanding of the claims landscape and customer service within the insurance sector.
Education and Expertise
Kristen Luongo has a diverse educational background in health sciences and emergency services. She earned a Primary Care Paramedic Diploma from Lambton College, where she studied from 2013 to 2015. Additionally, she studied at the Insurance Institute of Canada, completing the Principles and Practices of Insurance program from 2016 to 2017. Her education also includes a focus on Justice and Emergency Services at Durham College, where she achieved a certificate in Emergency Services Fundamentals from 2012 to 2013. This combination of education equips her with a solid foundation for her role in casualty claims.
Background
Kristen Luongo completed her high school education at Marshall McLuhan Secondary School from 2008 to 2012. Following her high school graduation, she pursued various studies related to health sciences and emergency services, which led to her current career in the insurance industry. Prior to her role at Intact, she worked as a Medical Attendant at Spectrum Patient Services for one year and served as an Event and League Manager at Beach Blast for five years. Her experiences in these positions contributed to her skills in customer service and claims management.
Achievements in Customer Service
Since joining Intact Financial Corporation in 2016, Kristen Luongo has focused on delivering excellent customer service to clients in the casualty claims sector. Her commitment to client satisfaction is evident in her approach to claims management, where she works diligently to ensure that clients receive the support they need during the claims process. Her ability to collaborate effectively with various stakeholders has contributed to her success in providing comprehensive claim resolutions.