Kristy Mc Avena, Cip
About Kristy Mc Avena, Cip
Kristy Mc Avena serves as the Claims Unit Manager at Intact in Calgary, Alberta, where she has worked since 2020. She leads a team focused on dispatch and Western rental support across various insurance areas.
Work at Intact Financial Corporation
Kristy Mc Avena has been serving as Claims Unit Manager at Intact Financial Corporation since November 2020. In this role, she manages a team responsible for dispatch and Western rental support, focusing on auto, property, and appraisal claims. Prior to her current position, she worked as Claims Unit Manager - CPT at Intact for one year from 2019 to 2020. Her experience at Intact spans multiple roles, including Field Property Claims Adjuster from 2015 to 2019, where she developed her expertise in claims management.
Education and Expertise
Kristy Mc Avena studied at the Insurance Institute of BC, where she pursued a program in Insurance and earned her Chartered Insurance Professional (CIP) designation from 2015 to 2018. This educational background has equipped her with the knowledge and skills necessary for her roles in the insurance industry, particularly in claims management and team leadership.
Background in Insurance Industry
Before joining Intact Financial Corporation, Kristy Mc Avena worked at Canadian Northern Shield Insurance Company as an Underwriting Assistant for six months in 2014-2015. This early experience in the insurance sector contributed to her foundational understanding of underwriting processes and claims handling, which she later applied in her various roles at Intact.
Leadership and Team Development
In her capacity as Claims Unit Manager, Kristy Mc Avena emphasizes team development and leadership by example. She has been instrumental in leading the dispatch and rental support teams at Intact since November 2020, focusing on fostering a collaborative environment that enhances team performance and service delivery.