Lauren O'hearn
About Lauren O'hearn
Lauren O'hearn is a Property Claims Representative at Intact, where she has worked since 2021. She has extensive experience in the insurance industry, including roles at RSA and various positions in marketing and customer service.
Work at Intact Financial Corporation
Lauren O'hearn has been employed at Intact Financial Corporation as a Property Claims Representative since 2021. In this role, she is responsible for managing property claims, ensuring that clients receive timely and accurate service. Her tenure at Intact spans three years, during which she has contributed to the company's commitment to customer satisfaction and efficient claims processing.
Experience at RSA
Prior to her current role at Intact, Lauren O'hearn worked at RSA as a Property Adjuster for five years, starting in 2019. In this position, she handled various property claims, applying her expertise to assess damages and facilitate the claims process. Additionally, she served as a Claims Support Representative III at RSA from 2015 to 2019, where she supported the claims team in managing customer inquiries and processing claims.
Professional Background in Marketing and Customer Care
Lauren O'hearn has a diverse professional background that includes roles in marketing and customer care. She worked as a Marketing Coordinator at Shoplogix from 2011 to 2012 and later as a Senior Marketing Specialist from 2012 to 2013. Additionally, she gained customer service experience as a Customer Care Representative at The Shopping Channel from 2014 to 2015. These roles have equipped her with valuable skills in communication and client relations.
Education and Professional Qualifications
Lauren O'hearn studied at the University of Waterloo, where she earned a Bachelor of Arts with Honours from 2005 to 2010. She furthered her education at the Insurance Institute of Canada, achieving the Chartered Insurance Professional designation between 2016 and 2021. This combination of academic qualifications and professional certifications has provided her with a solid foundation in the insurance industry.
Early Career and Co-Op Experience
Lauren O'hearn began her career with a co-op placement at Bell Canada as a Product Manager in 2009, where she worked for four months. She also held a contract position as a Sales Assistant at Breakaway Tours in 2011 for four months. These early experiences contributed to her understanding of product management and sales within the context of customer service.